How to Turn One Lost Customer Into Many Lost Opportunities

I recently gained a new client through what might seem one of the oddest situations. The client showed up at my office and I could tell she had obviously been crying. Sporting moist eyes and blotchy patches on her cheeks and neck, I could tell the emotion behind the tears was strong. The story she told made me cringe – and it wasn’t even about payroll or payroll taxes. Not only did I cringe because it was so painful, but also because it was one that I have heard all too often. (more…)